When a payment is due, our payment system will contact your card issuer and attempt to debit your card for the amount agreed using the card details stored under your agreement. If the first attempt is unsuccessful, then a total of three payment attempts will be made across three consecutive days. If all three attempts fail, no further attempts will be made, your agreement will become suspended and you will receive notification by email.
If a recurring payment attempt fails it means that the payment was not authorised by your card issuer. Either the card details stored under your agreement are no longer valid (your card may have been cancelled or expired), or there were not enough funds available on your card to cover the required amount at the time of the payment attempt.
To reactivate your agreement, you will need to login to the Shopper Management System and either update your card details or instruct the payment system to attempt another payment.
Once you have taken one of these actions, payment will be debited from your card within 24 hours and if you were more than one payment behind, a further payment will be taken every day for each outstanding payment until your agreement is up-to-date.
